Documents required to open a claim

1. Police Report in PDF format
2. Driving License of the driver.
3. Vehicle Registration Card
4. Emirates ID

Medical Expenses Claims

Please contact our 24 Hour Claims Assistance Company Neuron at +971 4382 3600 within 48 hours of admission for in-patient treatment (outside Qatar) or in the event of an emergency repatriation due to death of the insured

Cancellation Claims

An immediate written notification of cancellation of journey must be provided to the Tour Operator/ Travel Agent/Accommodation and Transport provider on the occurrence of circumstances giving rise to such a claim

Curtailment Claims

Notification of curtailment of the onward journey must be provided to our 24 Hour Assistance Company Neuron at +971 4382 3600 prior to departing for the return trip

Delayed Baggage Claims

On discovery of loss of or damage to baggage during transit, the incident must be reported immediately to the carrier (e.g. airline) and a written report A Property Irregularity Report must be obtained. For all other losses, please report the incident to local police within 24 hours of discovery and obtain written report

Passport Claims

On discovery of loss of Passport, please notify the incident immediately at your nearest Embassy and obtain a written report.

Missed Departure Claims

The insured must check in at the International Rail Terminal Port or at the Airport according to the official itinerary supplied and/or obtain either of the following:

• A written confirmation from the carrier/handling agent stating the number of hours of delay and the reason
• A repairer’s report mentioning accidental damage/breakdown of the private car in which the insured person was travelling