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    OUR COMMITMENT TO YOU

    At Qatar Insurance Company, we are committed to handling every complaint fairly, transparently, and efficiently. Your feedback matters to us — and we take every concern seriously.

    When you submit a complaint, we will acknowledge it within 3 working days and provide you with a unique complaint reference number, a summary of your complaint, and the expected resolution timeline.

    We will endeavour to complete our investigation and share the outcome of your complaint within 7 working days. For more complex cases, this may take up to 21 working days. If additional time is required, we will inform you promptly and keep you updated throughout the process.

    Your complaint will always be treated fairly, objectively, and in complete confidence. Once resolved, your feedback will be used to help us continuously improve our products and services.

    HOW TO REACH US

    complaints.uae@qicuae.com

    📞 800 4 QIC (800 4 742)

    🌐 www.qicuae.com

     

    If you are not satisfied with our resolution or have encountered a delay on our part, you may direct your complaint to the appropriate insurance regulator, providing them with the unique complaint reference.

    For any insurance-related complaints, please reach out to Sanadak via:

    🌐 www.sanadak.gov.ae  📧 info@sanadak.gov.ae

    📞 800 SANADAK (800 72 623 25)

    لجميع الشكاوى الـمتعلقة باالتأمين ، يمكنكم : التواصل مع سندك من خلال

    🌐 www.sanadak.gov.ae  📧 info@sanadak.gov.ae

    📞 800 SANADAK (800 72 623 25)

    For health insurance complaints in the emirate of Dubai, you may contact the Dubai Health Authority (DHA) through: www.complaints.dha.gov.ae/web/DHAAPP/client/home

    🌐 https://complaints.dha.gov.ae  📧 wasselsotak@dha.gov.ae

    📞 800 DHA (800 342)

     للشكاوى المتعلقة بالتأمين الصحي في إمارة دبي،
    يمكنكم التواصل مع : هيئة الصحة بدبي من خلال

    For health insurance complaints in the emirate of Abu Dhabi, you may contact the Department of Health – Abu Dhabi (DOH) through: www.doh.gov.ae/en/Request-ForSubmitting-Health-Insurance-Complaint

    🌐 https://www.tamm.abudhabi  📞 +971 2 449 3333

     للشكاوى المتعلقة بالتأمين الصحي في إمارة أبوظبي،
    يمكنكم التواصل : مع دائرة الصحة – أبوظبي من خلال
    🌐 https://www.tamm.abudhabi  📞 +971 2 449 3333
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